Analysis Of Service Quality Distribution of Drugs and Medical Consumables on Inpatient Patient Satisfaction at The Pharmacy Installation of The Melati Perbaungan General Hospital
Abstract
The services provided by hospital are divided into two groups, that is the main service and supporting services. The main services consist of medical services, nursing services, and pharmaceutical services. Hospital pharmacy services are a direct and responsible service to patients related to pharmaceutical preparations. Objective: This study aimed to determine the quality of service distribution of drugs and medical consumables to the satisfaction of inpatients in the Pharmacy Installation of Perbatiungan Hospital in 2019. Method: The study design was analytical cross sectional. The entire population was all inpatient unit patients at Melati Perbaungan General Hospital or their families who come for treatment at the inpatient unit and at the same time buy medicine at the Melati Perbaungan General Hospital pharmacy. The sampling technique used purposive sampling method. Data retrieval research was by interview using a questionnaire. Result: The number of samples of this study amounted to 88 people. The independent variables used are reliability, guarantee, empathy, responsiveness, communication, form of pharmaceutical installation, and pharmaceutical installation access. While the dependent variable is the level of patient satisfaction. Statistical test results obtained a significant relationship between independent and dependent variables. Conclusion: Of all the variables, the reliability variable was the most influential on patient satisfaction (p = 0.001 and Exp. B = 94.003).
Citations
IRE Journals:
Brahma Tama Unsandy , Ermi Girsang
"Analysis Of Service Quality Distribution of Drugs and Medical Consumables on Inpatient Patient Satisfaction at The Pharmacy Installation of The Melati Perbaungan General Hospital" Iconic Research And Engineering Journals Volume 5 Issue 5 2021 Page 138-145
IEEE:
Brahma Tama Unsandy , Ermi Girsang
"Analysis Of Service Quality Distribution of Drugs and Medical Consumables on Inpatient Patient Satisfaction at The Pharmacy Installation of The Melati Perbaungan General Hospital" Iconic Research And Engineering Journals, 5(5)
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