Analysis of Transaction Support Technology and Service Delivery of Selected Supermarkets in FCT, Abuja, Nigeria

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@article{1703789,
      author = {Iwuozor Odili Markanthony, Ayasal Anthony Auya , Ajayi Opeyemi Grace},
      title = {Analysis of Transaction Support Technology and Service Delivery of Selected Supermarkets in FCT, Abuja, Nigeria  },
      journal = {Iconic Research And Engineering Journals},
      year = {2022},
      volume = {6},
      number = {5},
      pages = {1-11},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1703789.pdf},
      abstract = {This study analyses the Transaction Support Technology and Service Delivery of Selected Supermarkets in FCT, Abuja, Nigeria, taken into consideration electronic payment technology and mobile payment system. The population of the study was 240 people which comprises of 40 customers of City Mart, Gwagwalada, 40 customers of ShopRite Abuja Gate Ways, Lugbe, Airport road, 40 customers of Geskiya Supermarket, Kurudu, 40 customers of Big Idea Supermarket & Pharmacy, Gwarinpa, 40 customers of Price Ebeano Supermarket, Gaduwa and 40 staffs (8 each from each of the selected supermarkets). The sample size was determined using the Taro Yamane sample size determination technique, Survey instrument was used in this study and the collected data analyzed based on such issues as transaction processing and performance amongst others. Findings revealed that transaction processing system affect the service delivery of selected superstores in FCT, Abuja and the following recommendations where made based on the findings, since electronic payment technology has a significant influence on quality service delivery and it was also recommended that Management of courier services should invest more on mobile payment system since its increase will improve quality service delivery},
      keywords = {ERP, HRDSS, Decision Support Systems, Electronic payment technology, Transaction Processing Systems},
      month = {November},
  }