Home / Current Issue / Paper 1704026
An Evaluation of The Indoor Environment Quality and Counter Facilities of a Typical Nigerian Rail Station: a case study of Kano Railway Station
Subject area: Science,Engineering and Technology · Area of research: Construction Management
Abstract
This paper presents passengers? evaluation of the indoor environment quality (IEQ) and the Counter facilities of a typical Nigerian railway station taking the Kano Railway station as a case study. The study was pursued using a quantitative research design that adopted the use of a structured questionnaire to establish passengers? and/or staff?s perceptions. A total of one hundred and fifty questionnaires were distributed with a hundred and thirty-four retuned adequately filled giving a percentage response of 89.3% and the data gotten were analyzed using the SPSS version.19.0. the result reveals among others that the most common method of getting tickets in the railway station is the manual ticket counter, however, there is a pressing need for the addition of more counters due to the insufficient number of counters in the station leading to traffic and clusters at the counter. Regarding the indoor environment of the station, excellent ?Customer Information Services?, ?Noise Level Control? and ?Crowd management in the boarding? were identified. However, a poor ventilation status of the station and ?Crowd management in the ticketing session? was established. Consequently, it recommended that the Ventilation of the stations be improved as well as the adoption of E-ticketing to help in managing the crowd in the station.
Keywords
Indoor Environment Quality (IEQ), Counter Facilities, Rail Station
References
[1] Akwara, A. F. et al (2014) Adapting Colonial Legacy to Modernism: A Focus on Rail Transport Development in Nigeria. Mediterranean Journal of Social Sciences. MCSER Publishing, Rome-Italy Vol 5 No 6
[2] Amade, B., Ogbonna, A. C., &Nkeleme, E. I. (2022). An Investigation of the Factors Affecting Successful Enterprise Resource Planning (ERP) Implementation in Nigeria. Journal of Construction in Developing Countries, 27(1), 41-63.
[3] Amwe, A & Jonathan, D. (2013). An appraisal of the Nigerian Transport Sector:Evidence from the Railway and Aviation Sub-sectors. Journal of Economics andSustainable Development. Vol. 4. No. 10 (online). Retrieved 4/8/2017.
[4] Huff, L. W., & Thompson, L. S. (1989). Techniques for Railway Restructuring (Railway Management Component, Phase II). Union of African Railways (UAR), Washington, DC: World Bank.
[5] Manji Y. (2020) NIGERIA’S RAILWAY SYSTEM: DEVELOPMENT, DECLINE AND REBIRTH. Abuja
[6] Nwaogbe, O. R., Ukaegbu, S. I., & Ibe, C. C. (2013). The quality of mass transit service in Abuja, Nigeria: An analysis of customers opinions. International Journal of Scientific & Technology Research, 2(12), 1-12.
[7] Pius, A., Nwaogbe, O., &Ogwude, I. (2018, June). An Investigation into the Nigerian Rail Transport Quality of Service: From the Passengers’ Perspective. In Canadian Transportation Research Forum 53rd Annual Conference-The Future of Canada’s Transportation System//L’avenir du systéme de transport du Canada-Gatineau, Québec.
[8] Wilson, G. & Felix. J. M. (2015) Transportation and National Development. Journal ofEconomics and Sustainable Development www.iiste.org ISSN 2222-1700 (Paper) ISSN 2222 2855 (Online) Vol.6, No.9, 2015.
How to cite this paper
@article{1704026,
author = {Nkeleme Emmanuel Ifeanyichukwu, Haruna Ahmed Sambo, Tasiu Mohammed Umar , Andrew Chima Osuagwu , Udeagha John Ebuka },
title = {An Evaluation of The Indoor Environment Quality and Counter Facilities of a Typical Nigerian Rail Station: a case study of Kano Railway Station},
journal = {Iconic Research And Engineering Journals},
year = {2023},
volume = {6},
number = {7},
pages = {247-257},
issn = {2456-8880},
url = {https://www.irejournals.com/formatedpaper/1704026.pdf},
abstract = {This paper presents passengers? evaluation of the indoor environment quality (IEQ) and the Counter facilities of a typical Nigerian railway station taking the Kano Railway station as a case study. The study was pursued using a quantitative research design that adopted the use of a structured questionnaire to establish passengers? and/or staff?s perceptions. A total of one hundred and fifty questionnaires were distributed with a hundred and thirty-four retuned adequately filled giving a percentage response of 89.3% and the data gotten were analyzed using the SPSS version.19.0. the result reveals among others that the most common method of getting tickets in the railway station is the manual ticket counter, however, there is a pressing need for the addition of more counters due to the insufficient number of counters in the station leading to traffic and clusters at the counter. Regarding the indoor environment of the station, excellent ?Customer Information Services?, ?Noise Level Control? and ?Crowd management in the boarding? were identified. However, a poor ventilation status of the station and ?Crowd management in the ticketing session? was established. Consequently, it recommended that the Ventilation of the stations be improved as well as the adoption of E-ticketing to help in managing the crowd in the station.},
keywords = {Indoor Environment Quality (IEQ), Counter Facilities, Rail Station},
month = {January},
}