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Assessment of Financial Billing Transactions at a Farm Service Center: Improving Efficiency and Accuracy
Subject area: Science,Engineering and Technology · Area of research: Engineering
Abstract
This study evaluates the financial billing transactions at the Farm Service Center (FSC), a government operated entity located at the Philippine Rice Research Institute in Maligaya Munoz, Nueva Ecija, focusing on supporting mechanized farming and providing custom farm services for seed production and research. The assessment aims to identify areas for improvement in the billing transaction, accuracy, and efficiency to ensure client satisfaction and financial stability. The research design employs a mixed-methods approach, combining quantitative surveys and qualitative interviews. Results show that while the billing process is generally understood and satisfactory for many clients, some encounter errors, and delays, warranting improvements in record-keeping practices, internal controls, and client communication. Recommendations include automating billing processes, enhancing financial record-keeping, and providing regular training for personnel. By implementing these suggestions, FSC can optimize its billing procedures, improve client satisfaction, and ensure a seamless billing experience, contributing to the success and sustainability of the agricultural community it serves.
Keywords
Billing Transaction, Accuracy, Efficiency, Satisfaction, Farm Service Center
References
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How to cite this paper
@article{1705751,
author = {Rachelle Marie S. Martin, Marvelin L. Rafael, Rick Donald S. Manzon, Noel T. Florencondia, Jeric R. Aduna},
title = {Assessment of Financial Billing Transactions at a Farm Service Center: Improving Efficiency and Accuracy},
journal = {Iconic Research And Engineering Journals},
year = {2024},
volume = {7},
number = {11},
pages = {39-49},
issn = {2456-8880},
url = {https://www.irejournals.com/formatedpaper/1705751.pdf},
abstract = {This study evaluates the financial billing transactions at the Farm Service Center (FSC), a government operated entity located at the Philippine Rice Research Institute in Maligaya Munoz, Nueva Ecija, focusing on supporting mechanized farming and providing custom farm services for seed production and research. The assessment aims to identify areas for improvement in the billing transaction, accuracy, and efficiency to ensure client satisfaction and financial stability. The research design employs a mixed-methods approach, combining quantitative surveys and qualitative interviews. Results show that while the billing process is generally understood and satisfactory for many clients, some encounter errors, and delays, warranting improvements in record-keeping practices, internal controls, and client communication. Recommendations include automating billing processes, enhancing financial record-keeping, and providing regular training for personnel. By implementing these suggestions, FSC can optimize its billing procedures, improve client satisfaction, and ensure a seamless billing experience, contributing to the success and sustainability of the agricultural community it serves.},
keywords = {Billing Transaction, Accuracy, Efficiency, Satisfaction, Farm Service Center},
month = {May},
}