Ethical AI in Customer Interactions: Implementing Safeguards and Governance Frameworks

@article{1705981,
      author = {Vamsi Katragadda},
      title = {Ethical AI in Customer Interactions: Implementing Safeguards and Governance Frameworks},
      journal = {Iconic Research And Engineering Journals},
      year = {2024},
      volume = {7},
      number = {12},
      pages = {394-397},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1705981.pdf},
      abstract = {As artificial intelligence (AI) becomes increasingly prevalent in customer interactions, ensuring ethical implementation is paramount. This paper presents a comprehensive framework for implementing ethical safeguards and governance structures in AI-driven customer support systems. We examine key ethical considerations, propose a multi-tiered governance model, and discuss practical strategies for mitigating risks. Our findings suggest that a proactive, holistic approach to ethical AI can enhance customer trust, improve brand reputation, and mitigate potential legal and reputational risks.},
      keywords = {Ethical AI, Governance, Customer Support AI, AI Agents, AI Customer Support},
      month = {June},
  }