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The Role of Service Innovation Strategies in Enhancing Judiciary Performance in North Rift Region, Kenya
Subject area: Management and Commerce · Area of research: Business Administration and Management
Abstract
Service innovation strategies play a crucial role in enhancing the performance of the judiciary by introducing new or significantly improved services, processes, and delivery methods. Despite the recognized importance of service innovation, the Kenyan judiciary, particularly in the North Rift Region, faces several challenges that hinder its effective implementation. This study aims to investigate the role of service innovation strategies in enhancing the performance of the judiciary in the North Rift Region of Kenya. The study employs a descriptive survey research design and collects data from a sample of 317 judicial officers and staff using a structured questionnaire. The findings reveal that customer care services, e-filing systems, and case management innovations have significant positive correlations with the judiciary's performance. The service innovation strategies collectively explain a significant proportion of the variance in the judiciary's performance, with each strategy being a significant predictor of performance. The study contributes to the growing body of knowledge on service innovation in the public sector and provides valuable insights and recommendations for policy and practice in the judiciary.
Keywords
Service Innovation, Judiciary Performance, North Rift Region
How to cite this paper
@article{1706042,
author = {Lecticia Asolo Ekisa, Fred Atandi, Sirai Chebet Sylivia},
title = {The Role of Service Innovation Strategies in Enhancing Judiciary Performance in North Rift Region, Kenya},
journal = {Iconic Research And Engineering Journals},
year = {2024},
volume = {8},
number = {1},
pages = {185-192},
issn = {2456-8880},
url = {https://www.irejournals.com/formatedpaper/1706042.pdf},
abstract = {Service innovation strategies play a crucial role in enhancing the performance of the judiciary by introducing new or significantly improved services, processes, and delivery methods. Despite the recognized importance of service innovation, the Kenyan judiciary, particularly in the North Rift Region, faces several challenges that hinder its effective implementation. This study aims to investigate the role of service innovation strategies in enhancing the performance of the judiciary in the North Rift Region of Kenya. The study employs a descriptive survey research design and collects data from a sample of 317 judicial officers and staff using a structured questionnaire. The findings reveal that customer care services, e-filing systems, and case management innovations have significant positive correlations with the judiciary's performance. The service innovation strategies collectively explain a significant proportion of the variance in the judiciary's performance, with each strategy being a significant predictor of performance. The study contributes to the growing body of knowledge on service innovation in the public sector and provides valuable insights and recommendations for policy and practice in the judiciary.},
keywords = {Service Innovation, Judiciary Performance, North Rift Region},
month = {July},
}