The Influence of Educational Diversity on Organizational Performance: A Study of Commercial Banks in Kampala, Uganda

References

[1] African Development Bank (AfDB). (2019). Uganda Economic Outlook.

[2] Ahmed, F., Shahzad, K., Aslam, H., Bajwa, S. U., & Bahoo, S. (2019). The role of collaborative culture in knowledge sharing and creativity among employees. Pakistan Journal of Commerce and Social Sciences, 13(2), 455-478.

[3] Alshemmari, H., & Monawer, L. (2023). Workforce diversity and its impact on organizational performance: A case study of Kuwait Oil Company. Journal of Human Resource Management, 26(1), 45-62.

[4] Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.

[5] Chaudhty, A., Malik, S., & Hussain, S. (2021). Impact of workforce diversity on organizational performance: A case study of ABC company. International Journal of Management, 12(3), 56-71.

[6] Daniel, C. O. (2019). Effects of job satisfaction on employees' loyalty and commitment in Nigerian banks. International Journal of Management Sciences, 7(4), 45-54.

[7] Hosny, K., & Elgharbawy, A. (2022). Board diversity and financial performance: Empirical evidence from the United Kingdom. Accounting Research Journal, 35(4), 561-580.

[8] Huang, S., Yu, Z., Shao, Y., Yu, M., & Li, Z. (2021). Relative effects of human capital, social capital and psychological capital on hotel employees' job performance. International Journal of Contemporary Hospitality Management, 33(2), 490-512.

[9] Khatun, F., & Ghosh, S. (2019). The impact of workforce diversity on organizational performance: A study on the banking sector of Bangladesh. Journal of Business and Management, 21(4), 18-25.

[10] Mohamed, A. (2018). Workforce diversity and employee productivity in selected manufacturing Company In Kampala, Uganda. Transcommunication.

[11] Mugwe, M. W., & Moses, T. C. (2020). Effect of diversity management on organizational performance of information, communication, and technology firms in Nairobi County. Human Resource and Leadership Journal, 5(1), 51-73.

[12] Oshin, I. I., Ayanleke, A. O., & Gazal, H. O. (2023). The workforce diversity on employee performance in Toyota of Bowie, United States of America. Organization and Human Capital Development, 2(1), 28-40.

[13] Saranya, A. (2022). The impact of artificial intelligence (AI) in human resource management (HRM). Shanlax International Journal of Arts, Science and Humanities, 9(4), 21-24.

[14] Singh, A. S., & Masuku, M. B. (2014). Sampling techniques & determining sample size in applied statistics research: An overview. International Journal of Economics, Commerce and Management, 2(11), 1-22.

[15] Stella, A., & Dumo, N. O. (2021). Educational diversity and employee performance in deposit money banks in Rivers State, Nigeria. International Journal of Accounting and Management Innovations, 6(11), 951-952.

[16] Subhash, C., & Archana, T. (2019). Workforce diversity and organizational performance: A study of IT industry in India. Employee Relations, 41(6), 1091-1114.

[17] Sultana, I., Islam, S. T., & Hasan, S. R. (2022). Impact of workforce diversity on employee performance (A study on private banking sector in developing countries). International Journal of Capacity Building in Education and Management, 5(1), 1-19.

[18] Uganda Bankers' Association (UBA). (2022). Annual Report 2022. Kampala, Uganda.

[19] Van Overmeire, R., Bilsen, J., & Nemery, B. (2021). Working experiences of airport employees after a terrorist attack in Belgium: A qualitative study. International Journal of Disaster Risk Reduction, 64, 102515.

[20] Wang, K. (2022). The impact of workforce diversity on organizational performance: A meta-analysis. Journal of Organizational Behavior, 43(6), 903-924.

[21] Yamane, T. (1967). Statistics: An introductory analysis (2nd ed.). New York: Harper and Row.

[22] Zeng, H., Zhou, X., & Han, J. L. (2019). Exploring the relationship between work values and job performance in China's hotel industry. International Journal of Contemporary Hospitality Management, 31(11), 4371-4392.

@article{1706094,
      author = {Ayesiga Joyce, Laura Mamuli, Ruth Mitalo},
      title = {The Influence of Educational Diversity on Organizational Performance: A Study of Commercial Banks in Kampala, Uganda},
      journal = {Iconic Research And Engineering Journals},
      year = {2024},
      volume = {8},
      number = {1},
      pages = {467-474},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1706094.pdf},
      abstract = {Workforce diversity has become an essential element for organizations worldwide seeking to thrive and maintain a competitive edge. This study investigated the influence of educational diversity on organizational performance in commercial banks in Kampala, Uganda. Using a descriptive research design with a quantitative approach, data was collected from 379 employees across ten commercial banks through self-administered questionnaires. The study found a strong positive correlation (r = 0.627) between educational diversity and organizational performance, significant at the 0.01 level. Educational diversity explained 39.3% of the variance in organizational performance. Banks strongly considered education level in recruitment (mean = 4.13) and recognized the impact of diverse educational backgrounds on work quality (mean = 4.06). However, inclusion of employees with different education levels in decision-making scored relatively low (mean = 2.06), suggesting an area for improvement. The findings support the Resource Based View and Human Capital theories, demonstrating that knowledge and skills acquired through diverse educational backgrounds enhance organizational performance. The study recommends that banks maintain practices valuing educational diversity in recruitment, develop strategies to involve employees with diverse educational backgrounds in decision-making processes, and implement mentoring programs to facilitate knowledge sharing. These insights contribute to filling the gap in literature regarding the impact of educational diversity in the Ugandan banking sector and provide valuable guidance for managers and policymakers in optimizing workforce diversity strategies.},
      keywords = {Educational Diversity, Organizational Performance, Commercial Banks},
      month = {July},
  }