The Transformation of the Hospitality Industry: The Rise of Smart Hotels in the Philippines

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@article{1706430,
      author = {Enrique Antonio S. Perez, Noreen A. Perez},
      title = {The Transformation of the Hospitality Industry: The Rise of Smart Hotels in the Philippines},
      journal = {Iconic Research And Engineering Journals},
      year = {2024},
      volume = {8},
      number = {4},
      pages = {406-411},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1706430.pdf},
      abstract = {The Philippine?s Hospitality Industry is undergoing significant transformation with the rise of smart hotels, driven by technological advancements and changing consumer expectations. Smart hotels redefine the hospitality landscape, they set new standards for service and sustainability, promising a brighter future for the industry. This paper intends to explore how technology impacts hotels can enhance customer service, improve guest experiences, and promote sustainability that can result in better customer satisfaction. Through the integration of technologies such as the Internet of Things (IoT) and Artificial Intelligence (AI), smart hotels offer personalized services and streamlined operations that is tailored fit to the service needed by the consumer. Additionally, eco-friendly practices are being observed simultaneously integrated with technology improvement as segment of environmentally conscious traveler are growing. Hotel innovation intends to sustain goals that will lead to energy efficiency and local sourcing. This not only appeals to environmentally conscious travelers but also sets a new standard for service and operational practices in the hospitality sector. As these establishments continue to redefine the guest experience through technology and sustainable practices, they promise to play a pivotal role in the future of tourism in the Philippines, enhancing customer service while addressing pressing environmental challenges. Learning and understanding the relevance of Smart Hotel concept in the Philippines and its vital role in the growth of the industry and being able to take advantage of the innovation?s impact on the society and eco-system. Creating means for simplified processes, ambient quality and sustainability in work cycle.},
      keywords = {Smart Hotel, Internet of Things, Artificial Intelligence, Data Analytics, eco-friendly practices},
      month = {October},
  }