Artificial Intelligence Chatbots and Sustainable Supply Chain Optimization in Manufacturing: Examining the Role of Transparency, Innovativeness, and Industry 4.0 Advancements

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@article{1706523,
      author = {Anirudh Mehta, Varun Choudhary, Moazam Niaz, Urenna Nwagwu},
      title = {Artificial Intelligence Chatbots and Sustainable Supply Chain Optimization in Manufacturing: Examining the Role of Transparency, Innovativeness, and Industry 4.0 Advancements},
      journal = {Iconic Research And Engineering Journals},
      year = {2023},
      volume = {7},
      number = {1},
      pages = {639-649},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1706523.pdf},
      abstract = {Artificial intelligence chatbot systems have increased sales and customer engagement through sustainable supply chains. Industry 4.0 internet-based technology shares a lot of new opportunities for the growth of manufacturing organizations. Organizations are adopting these latest technologies to gain sustainability and competitive advantages in the supply chain. Artificial intelligence chatbots are providing help in accomplishing visibility in enhancing sustainability. Innovativeness is also helpful for improving the event's performance through technologies. This study also checks the implementation of artificial intelligence chatbot systems on the sustainability of manufacturing organizations in America. Transparency in the supply chain mediates between artificial intelligence chatbot systems and sustainability. Moreover, Innovativeness mediates between artificial intelligence chatbot systems and sustainability. The present study also supports the dynamic competence theory with 356 respondents from America. The analysis results show that implementing artificial intelligence chatbot systems has a positive significant role in sustainable performance in manufacturing organizations in America. Transparency partially mediates between artificial intelligence chatbot systems and sustainable performance. Moreover, Innovativeness has a partial mediating role relationship between artificial intelligence chatbot systems and sustainable performance. The present study is helpful for regularities, policymakers and business owners.},
      keywords = {Artificial Intelligence Chatbot, Innovativeness, Sustainable Supply Chain Management, Transparency in Supply Chain and American Organization},
      month = {July},
  }