The Influences of Facilities, Public Relations and Service Quality on Treatment Decisions in Patients of Hospital X in the Sumbawa Regency, Indonesia

• Author(s): Abdul Salam ; Nuraini Resiona ; Jayanti Mandasari
• Paper ID: 1707221
• Page: 2395-2400
• Published Date: 30-05-2025
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 8 Issue 11 May-2025

Abstract

Quality health services and adequate facilities are important factors in attracting patients to choose a hospital as a place of treatment. Good public relations also play an important role, in building trust and improving the hospital's reputation in the community's eyes. That study aims to examined the effect of facilities, public relations, and service quality on the decision to seek treatment for customers of Hospital X. That studied uses a quantitative method with an associative approach. The data used in this study are primary data obtained from questionnaires. Using sample a non-probability sampling technique with a purposive sampling type, the number of samples is 100 people. Data analysis is carried out with the help of SPSS. The analysis technique used multiple linear regression analysis. The studied results indicate that the facilities, public relations and service quality significantly affect the decision to treatment for customers of Hospital X in the Sumbawa Regency.

Keywords

Facilities, Public Relations, Quality of Service, Treatment Decision, Sumbawa, Indonesia.

Citations

IRE Journals:
Abdul Salam , Nuraini Resiona , Jayanti Mandasari "The Influences of Facilities, Public Relations and Service Quality on Treatment Decisions in Patients of Hospital X in the Sumbawa Regency, Indonesia" Iconic Research And Engineering Journals Volume 8 Issue 11 2025 Page 2395-2400

IEEE:
Abdul Salam , Nuraini Resiona , Jayanti Mandasari "The Influences of Facilities, Public Relations and Service Quality on Treatment Decisions in Patients of Hospital X in the Sumbawa Regency, Indonesia" Iconic Research And Engineering Journals, 8(11)