Security Incident Management in SAP Environments: A Technical-Operational Approach in Field Support

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@article{1707754,
      author = {Roberto De Carvalho Silva},
      title = {Security Incident Management in SAP Environments: A Technical-Operational Approach in Field Support},
      journal = {Iconic Research And Engineering Journals},
      year = {2025},
      volume = {8},
      number = {10},
      pages = {213-217},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1707754.pdf},
      abstract = {The increasing complexity of cybersecurity threats has made effective security incident management a fundamental necessity in SAP environments. Given the critical role of SAP systems in enterprise operations, technical field support must ensure robust security measures, including proactive monitoring, log analysis, and timely patch applications. This study examines the technical-operational approach of field support teams in identifying and responding to security incidents within SAP user and client layers. By analyzing log records, security protocols, and system vulnerabilities, organizations can enhance their ability to detect and mitigate threats. This research highlights the significance of Security Information and Event Management (SIEM) tools in improving incident detection through real-time data correlation from multiple security sources. Findings indicate that systematic log analysis significantly reduces incident response times, with multi-factor authentication (MFA) lowering credential-based attack attempts by 40%. Furthermore, organizations that implemented structured security patching observed a 30% decrease in system vulnerability exploitations. Continuous training of field support professionals proved to be a key factor in improving incident resolution rates, achieving a 50% increase in response efficiency. The study underscores the necessity for a proactive and integrated approach to SAP security, aligning field support efforts with broader organizational cybersecurity strategies. It recommends ongoing investment in advanced monitoring technologies, artificial intelligence-driven threat detection, and automated response mechanisms. Future research should explore the application of emerging technologies in SAP security to further strengthen resilience against evolving cyber threats.},
      keywords = {SAP security, cybersecurity incident management, log analysis, SIEM systems.},
      month = {April},
  }