A Conceptual Model for Cross-Functional Collaboration Between IT and Business Units in Cloud Projects

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@article{1708526,
      author = {Oyinomomo-emi Emmanuel Akpe, Samuel Owoade, Bright Chibunna Ubanadu, Andrew Ifesinachi Daraojimba, Toluwase Peter Gbenle},
      title = {A Conceptual Model for Cross-Functional Collaboration Between IT and Business Units in Cloud Projects},
      journal = {Iconic Research And Engineering Journals},
      year = {2020},
      volume = {4},
      number = {6},
      pages = {99-115},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1708526.pdf},
      abstract = {In today?s rapidly evolving digital landscape, the effective implementation of cloud projects requires seamless collaboration between Information Technology (IT) departments and business units. However, organizational silos, misaligned goals, and communication barriers often hinder productive synergy, resulting in project delays, budget overruns, and suboptimal outcomes. This paper presents a conceptual model designed to enhance cross-functional collaboration between IT and business units during cloud project lifecycles. The model is grounded in organizational theory, systems thinking, and agile project management principles, integrating key components such as shared governance, mutual accountability, real-time communication platforms, and continuous feedback loops. The proposed model delineates five interdependent layers: Strategic Alignment, Operational Integration, Knowledge Sharing, Collaborative Governance, and Performance Monitoring. Each layer is tailored to address specific challenges faced during cloud adoption and migration, ensuring that both technical and non-technical stakeholders contribute effectively to decision-making processes. Through the integration of cross-functional teams and cloud-native tools, the model fosters a culture of co-creation, transparency, and innovation. Empirical data from existing cloud transformation case studies support the need for such a model, highlighting critical points where misalignment between IT and business priorities led to project failure or inefficiency. The model also incorporates change management strategies to address resistance and improve stakeholder engagement. Emphasis is placed on dynamic role definitions, where IT professionals develop business acumen, and business leaders acquire digital literacy, thereby bridging competency gaps. The paper concludes by outlining a roadmap for implementing the model, including the establishment of collaborative KPIs, structured communication protocols, and integrated training programs. The anticipated outcomes include improved project agility, higher user satisfaction, reduced risks, and enhanced return on investment (ROI) in cloud initiatives. This conceptual framework serves as a valuable reference for CIOs, business executives, project managers, and organizational strategists seeking to optimize cloud project execution through effective cross-functional collaboration.},
      keywords = {Cross-Functional Collaboration, IT-Business Alignment, Cloud Project Management, Digital Transformation, Conceptual Framework, Strategic Alignment, Agile Methodology, Collaborative Governance, Cloud Adoption, Business-IT Synergy.},
      month = {December},
  }