Current Volume 9
Abstract
This thesis explores the transformative impact of fintech innovations—such as mobile wallets, UPI, digital-only banks, and AI-driven services—on consumer banking behaviour and expectations. Using a mixed-method approach, it highlights increased convenience, speed, and accessibility, especially among younger users. However, challenges like digital illiteracy, fraud risk, and trust issues remain. The study recommends enhanced data security, better customer support, and inclusive design to promote sustainable and trustworthy fintech adoption.
Citations
IRE Journals:
Shivam Kumar Singh
"Fintech Revolution and Its Impact On Consumer Banking" Iconic Research And Engineering Journals Volume 8 Issue 11 2025 Page 2211-2217
IEEE:
Shivam Kumar Singh
"Fintech Revolution and Its Impact On Consumer Banking" Iconic Research And Engineering Journals, 8(11)
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