Current Volume 9
Abstract
This study explores cash management practices in Indian banks amid a rising shift toward digital banking. By surveying 123 customers across public and private banks in urban and semi-urban areas, the research analyzes ATM usage, satisfaction levels, and digital payment preferences. Findings reveal strong digital adoption among youth, consistent reliance on cash services, and similar satisfaction across bank types. The study recommends a hybrid banking model combining physical infrastructure with digital innovation to meet evolving customer needs efficiently and inclusively.
Citations
IRE Journals:
Abhay Pratap Singh Chauhan
"Study of Cash Management in Banking Sector in India" Iconic Research And Engineering Journals Volume 8 Issue 11 2025 Page 2321-2329
IEEE:
Abhay Pratap Singh Chauhan
"Study of Cash Management in Banking Sector in India" Iconic Research And Engineering Journals, 8(11)
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