How Mobile Banking Changing the Financial Sector

Shreya Sharma

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How Mobile Banking Changing the Financial Sector

Shreya Sharma

Subject area: Management and Commerce · Area of research: Mobile banking

Abstract

In the digital age, mobile banking has emerged as a key innovation in the financial services sector, particularly within developing countries like India. This review synthesizes research findings from a master's thesis by Shreya Sharma (2025), which involved a survey of 90 mobile banking users. The study assesses how mobile banking is transforming traditional banking models by enhancing accessibility, improving efficiency, promoting financial inclusion, and redefining customer experience. Despite clear benefits, technical limitations, cybersecurity concerns, and limited digital literacy remain major obstacles. The paper offers evidence-based recommendations for financial institutions and developers to improve mobile banking platforms and suggests future areas of research.

References

[1] Chawla, D., & Joshi, H. (2017). Consumer perspectives about mobile banking adoption in India: A cluster analysis. International Journal of Bank Marketing, 35(4), 616–636. https://doi.org/10.1108/IJBM-03-2016-0037

[2] Shaikh, A. A., & Karjaluoto, H. (2015). Mobile banking adoption: A literature review. Telematics and Informatics, 32(1), 129–142. https://doi.org/10.1016/j.tele.2014.05.003

[3] Deloitte. (2021). Digital Banking Maturity 2021: Mobile Banking Insights. Retrieved from https://www2.deloitte.com

[4] KPMG. (2020). The Rise of Mobile Banking in India: The Future of Financial Inclusion. Retrieved from https://home.kpmg/in/en/home.html

[5] GSMA. (2022). State of the Industry Report on Mobile Money 2022. Retrieved from https://www.gsma.com

[6] Reserve Bank of India (RBI). (2021). Report on Trend and Progress of Banking in India 2020-21. Retrieved from https://www.rbi.org.in

How to cite this paper

Shreya Sharma "How Mobile Banking Changing the Financial Sector" Iconic Research And Engineering Journals Volume 8 Issue 12 2025 Page 496-498

Shreya Sharma "How Mobile Banking Changing the Financial Sector" Iconic Research And Engineering Journals, vol. 8, no. 12, Jun. 2025

Shreya Sharma (2025). How Mobile Banking Changing the Financial Sector. Iconic Research And Engineering Journals, 8(12).

Shreya Sharma "How Mobile Banking Changing the Financial Sector" Iconic Research And Engineering Journals, vol. 8, no. 12, Jun. 2025.

@article{1709162,
      author = {Shreya Sharma},
      title = {How Mobile Banking Changing the Financial Sector},
      journal = {Iconic Research And Engineering Journals},
      year = {2025},
      volume = {8},
      number = {12},
      pages = {496-498},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1709162.pdf},
      abstract = {In the digital age, mobile banking has emerged as a key innovation in the financial services sector, particularly within developing countries like India. This review synthesizes research findings from a master's thesis by Shreya Sharma (2025), which involved a survey of 90 mobile banking users. The study assesses how mobile banking is transforming traditional banking models by enhancing accessibility, improving efficiency, promoting financial inclusion, and redefining customer experience. Despite clear benefits, technical limitations, cybersecurity concerns, and limited digital literacy remain major obstacles. The paper offers evidence-based recommendations for financial institutions and developers to improve mobile banking platforms and suggests future areas of research.},
      month = {June},
  }