Abstract
This paper, titled “The State of AI in Enterprise Software,” explores the evolving role of artificial intelligence within enterprise SaaS platforms, with a focus on automation, decision intelligence, and customer experience transformation. Positioned against the backdrop of 2025 SaaS and AI trends, the study presents a thematic overview of AI integration across enterprise functions, but currently lacks empirical validation and deeper technical specificity. Key research gaps identified include the absence of first-party data, limited coverage of cloud-native security and compliance, insufficient discussion on Human-in-the-Loop (HITL) frameworks, and minimal analysis of the competitive AI vendor landscape. To address these, the evaluation recommends integrating proprietary case studies, expanding coverage of regulatory frameworks (GDPR, HIPAA, SOC 2), and outlining practical AI adoption models for mid-sized SaaS firms. Additionally, originality risks linked to common industry phrasing and widely cited case studies can be mitigated by incorporating anonymized client examples and company-specific insights, such as AI agent development at CodeAutomation.ai. With these enhancements, the paper holds high potential for publication in leading SaaS and AI journals and can serve as a strategic resource for both academics and practitioners navigating the next wave of enterprise AI transformation.
Keywords
Machine Learning (ML), Ethical AI, AI Integration Framework, Robotic Process Automation (RPA), Business Automation, Artificial Intelligence [AI], AI Governance
Citations
IRE Journals:
Adnan Ghaffar
"The State of AI in Enterprise software: Challenges and Opportunities in AI/ML Automation" Iconic Research And Engineering Journals Volume 9 Issue 1 2025 Page 1613-1618
IEEE:
Adnan Ghaffar
"The State of AI in Enterprise software: Challenges and Opportunities in AI/ML Automation" Iconic Research And Engineering Journals, 9(1)
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