Abstract
The front end of the Smart Queue and Appointment Orchestration Platform is developed using React.js and styled with Tailwind CSS, providing an intuitive, responsive, and seamless user experience for both clients and administrative staff. The back end is implemented using Node.js and the Express framework to handle core operational logic, secure user authentication through JSON Web Tokens, and dynamic scheduling algorithms. The system utilizes MongoDB as its primary database to effectively organize user profiles, service categories, and active appointment records. By integrating WebSocket technology (Socket.io), the platform establishes a real-time, bi-directional communication channel that updates active queue statuses instantly without requiring manual page refreshes. Furthermore, the system incorporates an intelligent Chatbot assistant designed to guide users through the onboarding process and automatically answer frequently asked questions. This solution serves as a highly scalable and foundational step toward modernizing enterprise queue coordination and out-patient healthcare scheduling, significantly reducing physical wait times and facility congestion. In the future, this system could be extended to include predictive data analytics for queue load forecasting, multi-branch facility administration, and multilingual chatbot support to serve a diverse, wider audience.
Keywords
Smart Queue Coordination, Appointment Orchestration, Real-Time Scheduling Algorithms, Healthcare Automation, Intelligent Chatbot Assistants, WebSocket Communication, MERN Stack Architecture, Patient Flow Optimization, Role-Based Access Control, Predictive Capacity Planning, Automated Ticket Allocation, Virtual Waiting Rooms.
Citations
IRE Journals:
R. Sharvesh, Dr. S. Parthasarathy "Smart Queue and Appointment Orchestration Platform" Iconic Research And Engineering Journals Volume 9 Issue 9 2026 Page 2971-2977 https://doi.org/10.64388/IREV9I9-1715741
IEEE:
R. Sharvesh, Dr. S. Parthasarathy
"Smart Queue and Appointment Orchestration Platform" Iconic Research And Engineering Journals, 9(9) https://doi.org/10.64388/IREV9I9-1715741
About IRE Journals
IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
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