Current Volume 9
Abstract
This paper presents the design and implementation of a Smart Complaint Management System (SCMS) for universities integrated with a Parent Notification Module. Traditional complaint management systems in educational institutions are often inefficient, lack transparency, and fail to provide timely resolution. The proposed system introduces a centralized digital platform that enables students to submit complaints, track their status, and receive timely updates. Additionally, the system incorporates role-based access control, workflow automation, and real-time parent notifications to enhance accountability and communication. Experimental observations indicate improvements in complaint resolution time, system transparency, and stakeholder satisfaction. The proposed solution contributes to efficient grievance redressal and promotes better institutional governance.
Citations
IRE Journals:
Malaika Sameer Sayyed, Sumit Navnath Pokale, Arpit Rajesh Gupta, Sakshi Hanumant Bhange, Dr. Sivaram Ponnusamy; Umesh Pawar "Smart Complaint Management System" Iconic Research And Engineering Journals Volume 9 Issue 11 2026 Page 424-426 https://doi.org/10.64388/IREV9I11-1717450
IEEE:
Malaika Sameer Sayyed, Sumit Navnath Pokale, Arpit Rajesh Gupta, Sakshi Hanumant Bhange, Dr. Sivaram Ponnusamy; Umesh Pawar
"Smart Complaint Management System" Iconic Research And Engineering Journals, 9(11) https://doi.org/10.64388/IREV9I11-1717450
About IRE Journals
IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
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