Integration of Warehouse Management System (WMS) with Transportation Operations: An Empirical Investigation in Indian Third-Party Logistics

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@article{1717815,
      author = {Deepak Kumar K, Dr. G. Madhumita},
      title = {Integration of Warehouse Management System (WMS) with Transportation Operations: An Empirical Investigation in Indian Third-Party Logistics},
      journal = {Iconic Research And Engineering Journals},
      year = {2026},
      volume = {9},
      number = {11},
      pages = {1850-1860},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1717815.pdf},
      abstract = {The third-party logistics (3PL) industry in India faces an important milestone. In light of growing activities in e-commerce and higher expectations by clients, discrepancies between the functioning of the warehouse management systems (WMS) and transport become a source of cost, both tangible and intangible. Based on survey responses received from 79 personnel working in warehouses and transportation at a prominent 3PL company in India, this paper aims to empirically prove the existence and nature of the gaps in WMS and transport operations and the related consequences. Using a mixed-methods design based on questionnaires, logs of the warehouse management system, and secondary sources, this paper used Chi-Square, ANOVA, Pearson correlation, and Weighted Average methods to demonstrate the validity of the assumptions made by practitioners, namely, that there are discrepancies in WMS and transportation operations and that they come with costs. According to respondents, about three-quarters (75.9%) encountered problems on the floor on a regular basis. The reasons behind them included poor communication between teams (29.1%), lack of personnel (27.8%), delays in truck arrival (22.8%), and technical problems (20.3%). The correlation between the usage of the WMS system and efficiency proved to be strong (+0.72). The same result was shown through Chi-Square analysis (χ² = 9.52, p = 0.02), which showed that workers who are familiar with the system found its operations valuable, while those who have less experience tended to avoid it. The practical implications include the fact that the reduction of the gap is not only about purchasing new equipment; it involves restructuring the handover procedure and implementing an automatic transmission of relevant data without the need for phone calls or messaging apps.},
      keywords = {Warehouse Management System, Transportation Management System, Third-Party Logistics, WMS–TMS Integration, Supply Chain Efficiency, On-Time Delivery, Operational Performance, Indian Logistics},
      month = {May},
      doi = {https://doi.org/10.64388/IREV9I11-1717815}
  }