Managing Workplace Conflicts, A Strategies for Human Resources Intervention and Resolution

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@article{1717841,
      author = {Oriko, Sylvanus Ekonesie, Dr. Clement Aliu Ogbaini},
      title = {Managing Workplace Conflicts, A Strategies for Human Resources Intervention and Resolution},
      journal = {Iconic Research And Engineering Journals},
      year = {2026},
      volume = {9},
      number = {11},
      pages = {2259-2288},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1717841.pdf},
      abstract = {This study investigates the management of workplace conflicts and HR intervention strategies within the Federal Inland Revenue Service (FIRS) in Nigeria. Workplace conflicts, often arising from issues related to resource allocation, communication breakdowns, and interpersonal relationships, can significantly impact employee morale, productivity, and overall organizational performance. The research adopts a descriptive design, utilizing quantitative data collection methods to provide a comprehensive analysis of the conflict dynamics within FIRS. Quantitative data were gathered through structured questionnaires and analyzed using SPSS software, with descriptive statistics and inferential tests, including chi-square and ANOVA, employed to identify significant patterns and correlations. The analysis aimed to uncover the relationship between different conflict resolution strategies and their impact on employee satisfaction and organizational performance. The findings reveal that unresolved conflicts at FIRS lead to decreased employee morale, reduced productivity, and higher turnover rates. Current HR strategies, while somewhat effective, tend to address the symptoms rather than the root causes of conflicts. The study highlights the need for improved conflict management training for HR personnel and managers, emphasizing skills in mediation, negotiation, and effective communication. Additionally, the importance of establishing clear communication channels, adopting participatory decision-making processes, and ensuring fairness in resource allocation is underscored. The study concludes with practical recommendations for FIRS to enhance its conflict management practices. By investing in comprehensive training programs, improving communication structures, involving employees in decision-making, and regularly assessing conflict management strategies, FIRS can foster a more positive organizational climate. These efforts are crucial for resolving existing conflicts and preventing future ones, ultimately contributing to the long-term success and sustainability of the organization.},
      month = {May},
      doi = {https://doi.org/10.64388/IREV9I11-1717841}
  }