Smart Appointment Scheduling to Reduce Hospital Wait Times
  • Author(s): R. Raghavendra; S. Harish Ragaventhiran
  • Paper ID: 1717931
  • Page: 2475-2481
  • Published Date: 19-05-2026
  • Published In: Iconic Research And Engineering Journals
  • Publisher: IRE Journals
  • e-ISSN: 2456-8880
  • Volume/Issue: Volume 9 Issue 11 May-2026
Abstract

The healthcare sector in Karnataka and Tamil Nadu is rapidly advancing, but many medium-scale hospitals still depend on manual administrative processes such as physical registers and token-based queues. Increasing patient numbers and outdated workflows create delays in registration, overcrowding, and difficulties in managing medical records. Existing hospital management systems are often fragmented, where appointment booking systems do not synchronize with doctor availability or patient history [9]. As a result, multiple patients are scheduled at the same time, causing long waiting periods and stress for both patients and hospital staff. In addition, paper-based medical records increase the risk of file misplacement and data leakage. The major research gap lies in the lack of integration between intelligent scheduling systems and secure digital record management. Most studies focus only on queue optimization [10] or data security [5] separately rather than combining both into a unified healthcare solution. To address this issue, this research proposes a Smart Resource Aware Scheduling (SRAS) framework. The system uses historical consultation data and real-time doctor activity to create flexible appointment scheduling. If delays occur, the system automatically updates appointment timings and sends notifications to patients [7]. At the same time, a centralized encrypted digital repository securely stores and retrieves patient records during check-in, supporting a paperless hospital environment [4]. The proposed framework is expected to reduce hospital overcrowding, improve appointment efficiency, and minimize medical record loss. This study provides a scalable solution for the digital transformation of regional healthcare centers in Southern India.

Keywords

Smart Appointment Scheduling, Healthcare Digitalization, Smart Scheduling, Hospital Wait Time (HWT), Electronic Health Records (EHR), Outpatient Department (OPD) Optimization, Resource Aware Scheduling

Citations

IRE Journals:
R. Raghavendra, S. Harish Ragaventhiran "Smart Appointment Scheduling to Reduce Hospital Wait Times" Iconic Research And Engineering Journals Volume 9 Issue 11 2026 Page 2475-2481 https://doi.org/10.64388/IREV9I11-1717931

IEEE:
R. Raghavendra, S. Harish Ragaventhiran "Smart Appointment Scheduling to Reduce Hospital Wait Times" Iconic Research And Engineering Journals, 9(11) https://doi.org/10.64388/IREV9I11-1717931