Current Volume 9
An Intelligent AI-Driven Primary Healthcare Triage Chatbot with Explainable Risk Classification
Abstract
The increasing demand for accessible and efficient primary healthcare services highlights the need for intelligent systems capable of early-stage patient triage. Traditional healthcare systems often face challenges such as overcrowding, delayed diagnosis, and limited accessibility, particularly in resource-constrained environments. Existing studies have applied artificial intelligence and machine learning techniques, including Random Forest, Support Vector Machines, and deep learning models, for disease prediction and clinical decision support, along with basic chatbot systems for symptom collection. However, these approaches lack explainability, real-time interaction, and structured risk classification, reducing their reliability and user trust. To address these limitations, this research proposes an intelligent AI-driven primary healthcare triage chatbot that integrates explainable AI with risk-based classification. The system analyses patient symptoms to categorize cases into low, medium, and high-risk levels while providing transparent reasoning, thereby improving accessibility, enhancing trust, and supporting efficient decision-making in primary healthcare systems.
Keywords
Artificial Intelligence, Healthcare Triage, Explainable AI (XAI), Chatbot Systems, Risk Classification, Machine Learning, Clinical Decision Support
Citations
IRE Journals:
Bharat M M, Dr Haripriya V "An Intelligent AI-Driven Primary Healthcare Triage Chatbot with Explainable Risk Classification" Iconic Research And Engineering Journals Volume 9 Issue 11 2026 Page 2600-2608 https://doi.org/10.64388/IREV9I11-1717943
IEEE:
Bharat M M, Dr Haripriya V
"An Intelligent AI-Driven Primary Healthcare Triage Chatbot with Explainable Risk Classification" Iconic Research And Engineering Journals, 9(11) https://doi.org/10.64388/IREV9I11-1717943
About IRE Journals
IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
Important Links
For Authors
Volume 8:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 7:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 6:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 5:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 4:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 3:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12