Current Volume 9
Abstract
Efficient grievance redressal is a critical component of institutional governance in higher educational environments, as it directly influences student trust, transparency, and ad- ministrative accountability. In many colleges, grievance handling is still performed through manual or loosely structured digital channels, resulting in delayed resolutions, limited traceability, and ineffective communication. This paper presents a web-based College Grievance Redressal Portal (CGRP) that introduces a centralized, role-based, and workflow-driven framework for grievance management. The proposed system supports structured grievance submission, priority-based processing, automated escalation, and real-time notification through email and SMS. A centralized database architecture enables complete lifecycle tracking and auditability of grievances. Experimental evaluation through pilot deployment indicates improved response time, reduced administrative overhead, and enhanced transparency compared to conventional grievance handling approaches.
Keywords
Grievance Redressal, Institutional Governance, Web Application, Role-Based Access Control, Notification System, MongoDB
Citations
IRE Journals:
Prof. Swapnil Patil, Balaji Wadhekar, Mauli Phad, Akankshea Mundhe "Data-Centric Grievance Redressal System" Iconic Research And Engineering Journals Volume 9 Issue 11 2026 Page 3611-3615 https://doi.org/10.64388/IREV9I11-1718035
IEEE:
Prof. Swapnil Patil, Balaji Wadhekar, Mauli Phad, Akankshea Mundhe
"Data-Centric Grievance Redressal System" Iconic Research And Engineering Journals, 9(11) https://doi.org/10.64388/IREV9I11-1718035
About IRE Journals
IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
Important Links
For Authors
Volume 8:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 7:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 6:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 5:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 4:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 3:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12