The Role of Consumer Protection Act, 2019 In The Matter Of Medical Negligence in India: Emerging Challenges and Reforms (2020-2026)

• Author(s): Mathimi Anusha
• Paper ID: 1719282
• Page: 3855-3860
• Published Date: 18-07-2026
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 9 Issue 12 June-2026

Abstract

It was replaced by the Consumer Protection Act, 2019 (CPA 2019) which introduced some major amendments to the Consumer Protection Act, 1986. This paper will look at the application of the Act to medical negligence cases, review the history of consumer protections in healthcare, and discuss new issues like liability for telemedicine, AI and the diagnosis process, digital consent and corporate hospital accountability. Based on the judicial trends from 2020-26, the paper posits that CPA 2019 is a good instrument for protection of patients but it is certainly a need of the hour to have a reform in it so as to balance the patients' rights with the professional liberty of doctors. It ends with recommendations for special medical courts, no-fault compensation and a digital healthcare liability system.

Keywords

Medical Negligence, Telemedicine, Defensive Medicine, Consumer Protection ACT 2019, Digital Healthcare, Criminal Negligence.

Citations

IRE Journals:
Mathimi Anusha "The Role of Consumer Protection Act, 2019 In The Matter Of Medical Negligence in India: Emerging Challenges and Reforms (2020-2026)" Iconic Research And Engineering Journals Volume 9 Issue 12 2026 Page 3855-3860

IEEE:
Mathimi Anusha "The Role of Consumer Protection Act, 2019 In The Matter Of Medical Negligence in India: Emerging Challenges and Reforms (2020-2026)" Iconic Research And Engineering Journals, vol. 9, no. 12, Jun. 2026

APA:
Mathimi Anusha (2026). The Role of Consumer Protection Act, 2019 In The Matter Of Medical Negligence in India: Emerging Challenges and Reforms (2020-2026). Iconic Research And Engineering Journals, 9(12).

MLA:
Mathimi Anusha "The Role of Consumer Protection Act, 2019 In The Matter Of Medical Negligence in India: Emerging Challenges and Reforms (2020-2026)" Iconic Research And Engineering Journals, vol. 9, no. 12, Jun. 2026.

BibTeX

@article{1719282,
author = {Mathimi Anusha},
title = {The Role of Consumer Protection Act, 2019 In The Matter Of Medical Negligence in India: Emerging Challenges and Reforms (2020-2026)},
journal = {Iconic Research And Engineering Journals},
year = {2026},
volume = {9},
number = {12},
pages = {3855-3860},
issn = {2456-8880},
url = {https://www.irejournals.com/formatedpaper/1719282.pdf},
abstract = {It was replaced by the Consumer Protection Act, 2019 (CPA 2019) which introduced some major amendments to the Consumer Protection Act, 1986. This paper will look at the application of the Act to medical negligence cases, review the history of consumer protections in healthcare, and discuss new issues like liability for telemedicine, AI and the diagnosis process, digital consent and corporate hospital accountability. Based on the judicial trends from 2020-26, the paper posits that CPA 2019 is a good instrument for protection of patients but it is certainly a need of the hour to have a reform in it so as to balance the patients' rights with the professional liberty of doctors. It ends with recommendations for special medical courts, no-fault compensation and a digital healthcare liability system. },
keywords = {Medical Negligence, Telemedicine, Defensive Medicine, Consumer Protection ACT 2019, Digital Healthcare, Criminal Negligence.},
month = {June}
}