Service Delivery Alleviation to Customer Relations: Vibrant Engagement Plan

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@article{1722113,
      author = {Jeffruss Jose T. Canonigo, Dr. Marilyn M. Miranda, Dr. Julia T. Canonigo, Dr. Rebecca Manalastas},
      title = {Service Delivery Alleviation to Customer Relations: Vibrant Engagement Plan},
      journal = {Iconic Research And Engineering Journals},
      year = {2026},
      volume = {10},
      number = {2},
      pages = {653-687},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1722113.pdf},
      abstract = {The study concerns with, SERVICE DELIVERY ALLEVIATION TO CUSTOMER RELATIONS: VIBRANT ENGAGEMENT PLAN. This form of customer relations helps build strong relationships and goodwill through time, money, or product donations. It builds high credibility and it is essential for all businesses, and it is no different with community relations. That’s why this study was conducted to determine the extent of quality service delivery to customer’s relation at Biofree Group of Companies, LapuLapu City, Cebu, Philippine as basis for Vibrant Engagement Plan. Descriptive-survey-quantitative research method was used in this study. Descriptive survey is a method of collecting information by interviewing or administering a questionnaire to a sample of individuals. This also involved a common techniques and procedures, followed by a personal interview to respondents to obtain a sufficient data. The statistical treatment used were frequency determination, percentage, average weighted mean and ranking. This includes the methods, environment, respondents instruments, procedures and the statistical analysis of data.  Result shows that as perceived by respondents, the extent of quality service delivery of Biofree Group of Co. employees was Moderately Executed. Generally, the result showed that the status of customer relations was described as Agree. The null hypothesis showed a significant relationship between Quality Service and reliability, empathy and customer engagement. There were issues and concerns identified in this research that affects the extent of quality service delivery Biofree Group of Co. employees which can be very well addressed with the collaborative efforts of the Top Management and Department Leads.  It is therefore recommended that in order to address the gap that affect the delivery of quality service of the employees, a Vibrant Engagement Plan be transmitted to the concerned officials for consideration and proper implementation. },
      keywords = {Public Administration, Community Relations in Business Evolution Resilient Employee for Quality Service, Descriptive-Quantitative Research Method; Cebu City 6000, Philippines.},
      month = {August},
      doi = {https://doi.org/10.64388/IREV10I2-1722113}
  }