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A Reproducible Data-Quality and Exception-Management Framework for Resource-Constrained Organizations

Allen Teerahumba Emmanuel Hagan Flora Phiri Trevor Kauyu Munashe Naphtali Mupa

Subject area: Management and Commerce  ·  Area of research: Data Governance

Abstract

Resource-constrained small and medium-sized enterprises (SMEs) and nonprofit organizations require reliable operational reporting but often lack dedicated data-quality teams, enterprise observability platforms and continuous-audit capacity. This study develops and validates a Reproducible Data-Quality and Exception-Management Framework (RDEMF) that converts a small control library into a governed sequence of detection, risk scoring, root-cause coding, ownership, remediation and closure verification. The empirical demonstration uses the Brazilian E-Commerce Public Dataset by Olist, distributed through Kaggle, comprising 99,441 orders, 112,650 order lines, 103,886 payments, 32,951 products, 99,441 customers, 3,095 sellers and 99,224 reviews. Twelve order-level controls and complementary table-level tests assess completeness, uniqueness, validity, referential integrity, temporal consistency, reconciliation, timeliness and robust statistical anomalies. Overall, 21,715 orders (21.84%) triggered at least one rule; 6,530 (6.57%) accumulated a risk score of four or more. Late delivery affected 7,826 delivered orders (8.11%); 1,359 orders (1.37%) recorded carrier hand-off before approval; 775 orders (0.78%) had no item record; and 381 (0.38%) had an absolute payment-to-item reconciliation difference above R$0.01. Robust outlier rules flagged unusual values or durations but were treated as review candidates rather than errors. A transparent queue simulation, based on stated service-time assumptions rather than observed case handling, reduced mean completion time for high-severity exceptions from 5,275.0 to 381.4 hours under risk-priority sequencing, while total workload remained unchanged. The study contributes an auditable rule schema, entity-by-dimension and co-occurrence heat maps, an exception register, a scoring model, a minimum viable dashboard and a closure playbook. Findings demonstrate that low-cost controls can reveal concentrated reliability risks, but causal claims about remediation performance require prospective organizational pilots.

Keywords

data quality; exception management; SMEs; nonprofit organizations; reconciliation; anomaly detection; continuous auditing; data governance; operational resilience

References

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How to cite this paper

Allen Teerahumba, Emmanuel Hagan, Flora Phiri, Trevor Kauyu, Munashe Naphtali Mupa "A Reproducible Data-Quality and Exception-Management Framework for Resource-Constrained Organizations" Iconic Research And Engineering Journals Volume 10 Issue 3 2026 Page 1893-1907
Allen Teerahumba, Emmanuel Hagan, Flora Phiri, Trevor Kauyu, Munashe Naphtali Mupa "A Reproducible Data-Quality and Exception-Management Framework for Resource-Constrained Organizations" Iconic Research And Engineering Journals, vol. 10, no. 3, Sep. 2026
Allen Teerahumba, Emmanuel Hagan, Flora Phiri, Trevor Kauyu, Munashe Naphtali Mupa (2026). A Reproducible Data-Quality and Exception-Management Framework for Resource-Constrained Organizations. Iconic Research And Engineering Journals, 10(3).
Allen Teerahumba, Emmanuel Hagan, Flora Phiri, Trevor Kauyu, Munashe Naphtali Mupa "A Reproducible Data-Quality and Exception-Management Framework for Resource-Constrained Organizations" Iconic Research And Engineering Journals, vol. 10, no. 3, Sep. 2026.
@article{1723143,
      author = {Allen Teerahumba, Emmanuel Hagan, Flora Phiri, Trevor Kauyu, Munashe Naphtali Mupa},
      title = {A Reproducible Data-Quality and Exception-Management Framework for Resource-Constrained Organizations},
      journal = {Iconic Research And Engineering Journals},
      year = {2026},
      volume = {10},
      number = {3},
      pages = {1893-1907},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1723143.pdf},
      abstract = {Resource-constrained small and medium-sized enterprises (SMEs) and nonprofit organizations require reliable operational reporting but often lack dedicated data-quality teams, enterprise observability platforms and continuous-audit capacity. This study develops and validates a Reproducible Data-Quality and Exception-Management Framework (RDEMF) that converts a small control library into a governed sequence of detection, risk scoring, root-cause coding, ownership, remediation and closure verification. The empirical demonstration uses the Brazilian E-Commerce Public Dataset by Olist, distributed through Kaggle, comprising 99,441 orders, 112,650 order lines, 103,886 payments, 32,951 products, 99,441 customers, 3,095 sellers and 99,224 reviews. Twelve order-level controls and complementary table-level tests assess completeness, uniqueness, validity, referential integrity, temporal consistency, reconciliation, timeliness and robust statistical anomalies. Overall, 21,715 orders (21.84%) triggered at least one rule; 6,530 (6.57%) accumulated a risk score of four or more. Late delivery affected 7,826 delivered orders (8.11%); 1,359 orders (1.37%) recorded carrier hand-off before approval; 775 orders (0.78%) had no item record; and 381 (0.38%) had an absolute payment-to-item reconciliation difference above R$0.01. Robust outlier rules flagged unusual values or durations but were treated as review candidates rather than errors. A transparent queue simulation, based on stated service-time assumptions rather than observed case handling, reduced mean completion time for high-severity exceptions from 5,275.0 to 381.4 hours under risk-priority sequencing, while total workload remained unchanged. The study contributes an auditable rule schema, entity-by-dimension and co-occurrence heat maps, an exception register, a scoring model, a minimum viable dashboard and a closure playbook. Findings demonstrate that low-cost controls can reveal concentrated reliability risks, but causal claims about remediation performance require prospective organizational pilots.},
      keywords = {data quality; exception management; SMEs; nonprofit organizations; reconciliation; anomaly detection; continuous auditing; data governance; operational resilience},
      month = {September},
  }