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1717730 Vol 9 · Issue 11 Download Paper

Case Study on The Rise Of E-Pharmacies in India

Tarunesh Bajpai Khushi Vimal Priyanshi Tiwari Ashuvendra Pratap Singh Dr. Shalini Singh

Subject area: Biological & Medical Sciences  ·  Area of research: Pharmacy

DOI: https://doi.org/10.64388/IREV9I11-1717730

Abstract

The Indian healthcare ecosystem has undergone rapid digital transformation over the last decade, leading to the emergence of e-pharmacies as a significant segment within the pharmaceutical supply chain. This study examines the rise of e-pharmacies in India, focusing on growth drivers, market trends, regulatory frameworks, challenges, and future prospects. The paper also includes a case study analysis of major players such as Tata 1mg, PharmEasy, and Netmeds. Findings suggest that technological adoption, pandemic-driven demand, and improved logistics have accelerated the growth of e-pharmacies, although regulatory and ethical concerns remain critical barriers.

Keywords

Ecosystem, Artificial Intelligence (AI), Inventory Management, Digital India, Fake Medicines

References

[1] Singh, K. P., & Kumar, P. (2024). Factors influencing e-pharmacy adoption in India: A study of user experiences through interpretative phenomenological analysis. Exploratory Research in Clinical and Social Pharmacy.

[2] Kumar, R., & Patil, U. (2023). A comprehensive review of e-service quality and comparative study between online pharmacies in India: 1mg and PharmEasy. SAGE Journals.

[3] Apte, A., Bright, H. R., Kadam, S., & Sundarsanam, T. D. (2024). Facilitators, barriers, and potential impacts of implementation of e-pharmacy in India. Journal of Public Health Informatics.

[4] Satheesh, G., Puthean, S., & Chaudhary, V. (2019). E-pharmacies in India: Can they improve pharmaceutical service delivery? Journal of Global Health.

[5] Dcruz, A. C., Mokashi, V. N., Pai, S. R., & Sreedhar, D. (2022). The rise of e-pharmacy in India: Benefits, challenges, and the road ahead. Indian Journal of Pharmacology.

[6] Choudhury, A., & Gupta, R. (2021). Consumers’ usage and adoption of e-pharmacy in India. International Journal of Pharmaceutical and Healthcare Marketing.

[7] Blut, M. (2016). E-service quality: Development of a hierarchical model. Journal of Retailing (used in e-pharmacy service quality studies).

[8] Davis, F. D. (1989). Technology Acceptance Model (TAM). MIS Quarterly.

[9] Ken Research. (2024). India E-Pharmacy Market Outlook to 2030. Ken Research Publications, New Delhi, pp. 12–25.

[10] IMARC Group. (2025). India Online Pharmacy Market Report. IMARC Services Pvt. Ltd., pp. 18–34.

[11] CRISIL Ratings. (2025). Operating Losses of E-Pharmacies. CRISIL Ltd., Mumbai, pp. 5–10.

[12] Invest India. (2025). E-Pharmacies: Bridging Healthcare Gap. National Investment Promotion Agency, Government of India, pp. 7–15.

[13] TechSci Research. (2024). India E-Pharmacy Market Growth Analysis. TechSci Research LLC, pp. 20–29.

[14] Business Standard. (2019). E-Pharmacy Market Potential in India. Business Standard Pvt. Ltd., New Delhi, pp. 3–6.

[15] ResearchAndMarkets. (2021). India E-Pharmacy Growth Report. Research and Markets Ltd., Dublin, pp. 14–22.

[16] OMR Global. (2026). Online Pharmacy Market Trends in India. OMR Global Research, pp. 9–17.

[17] Economic Times. (2025). Tata 1mg Growth Report. Bennett, Coleman & Co. Ltd., pp. 2–4.

[18] Economic Times. (2026). AI Prescription Misuse Warning in Online Pharmacies. Bennett, Coleman & Co. Ltd., pp. 1–3.

How to cite this paper

Tarunesh Bajpai, Khushi Vimal, Priyanshi Tiwari, Ashuvendra Pratap Singh, Dr. Shalini Singh "Case Study on The Rise Of E-Pharmacies in India" Iconic Research And Engineering Journals Volume 9 Issue 11 2026 Page 1205-1209 https://doi.org/10.64388/IREV9I11-1717730
Tarunesh Bajpai, Khushi Vimal, Priyanshi Tiwari, Ashuvendra Pratap Singh, Dr. Shalini Singh "Case Study on The Rise Of E-Pharmacies in India" Iconic Research And Engineering Journals, vol. 9, no. 11, May. 2026, doi: https://doi.org/10.64388/IREV9I11-1717730
Tarunesh Bajpai, Khushi Vimal, Priyanshi Tiwari, Ashuvendra Pratap Singh, Dr. Shalini Singh (2026). Case Study on The Rise Of E-Pharmacies in India. Iconic Research And Engineering Journals, 9(11). doi: https://doi.org/10.64388/IREV9I11-1717730
Tarunesh Bajpai, Khushi Vimal, Priyanshi Tiwari, Ashuvendra Pratap Singh, Dr. Shalini Singh "Case Study on The Rise Of E-Pharmacies in India" Iconic Research And Engineering Journals, vol. 9, no. 11, May. 2026. Crossref, https://doi.org/10.64388/IREV9I11-1717730
@article{1717730,
      author = {Tarunesh Bajpai, Khushi Vimal, Priyanshi Tiwari, Ashuvendra Pratap Singh, Dr. Shalini Singh},
      title = {Case Study on The Rise Of E-Pharmacies in India},
      journal = {Iconic Research And Engineering Journals},
      year = {2026},
      volume = {9},
      number = {11},
      pages = {1205-1209},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1717730.pdf},
      abstract = {The Indian healthcare ecosystem has undergone rapid digital transformation over the last decade, leading to the emergence of e-pharmacies as a significant segment within the pharmaceutical supply chain. This study examines the rise of e-pharmacies in India, focusing on growth drivers, market trends, regulatory frameworks, challenges, and future prospects. The paper also includes a case study analysis of major players such as Tata 1mg, PharmEasy, and Netmeds. Findings suggest that technological adoption, pandemic-driven demand, and improved logistics have accelerated the growth of e-pharmacies, although regulatory and ethical concerns remain critical barriers.},
      keywords = {Ecosystem, Artificial Intelligence (AI), Inventory Management, Digital India, Fake Medicines},
      month = {May},
      doi = {https://doi.org/10.64388/IREV9I11-1717730}
  }