A Study of Facilities Management Integration in Selected Hotels in Anambra State

• Author(s): Otty, Colett Tobechukwu ; Fidelis Emoh I.
• Paper ID: 1704743
• Page: 1368-1384
• Published Date: 06-07-2023
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 6 Issue 12 June-2023

Abstract

The study examines hotel management system in Anambra state. To do this it focused on three major cities of the state; Onitsha, Awka and Nnewi. The aim is to find whether the hotels in the state integrate facility management system in their hotel business. To do this, three key areas were considered, namely; organizational structure, management style and customer service. The objective is to establish the extent to which facilities management system is integrated in these key area. With quantitative methodology, the study used cross-sectional technique to make a stratified-cluster-random sampling in the study scope. Using 125 selected samples from the population of hotels in the three cities, primary data was obtained with Likert structured questionnaire as instrument. Data were statistically analysed using Frequency distribution, Exploratory Factor Analysis Correlation Coefficient and ANOVA. The findings show that majority of the hotels do not integrate facilities management system in the organizational structure, management system and customer service in the hotels in the studied area. It also showed that they are managed as profit-oriented business of personal property and the organizational structure is hierarchically fixed on owners’ decisions alone. From these findings, the study recommends the need for state government and tourism board to get involved in officially salvaging the problem through regulatory policies and enforcement of facility management system. The study further recommends that private hotel owners must employ at most a facility manger within its organizational structure so as to sustain the facility components of their hotel management.

Keywords

Facility, Management, Hotel, Organizational structure, Property

Citations

IRE Journals:
Otty, Colett Tobechukwu , Fidelis Emoh I. "A Study of Facilities Management Integration in Selected Hotels in Anambra State" Iconic Research And Engineering Journals Volume 6 Issue 12 2023 Page 1368-1384

IEEE:
Otty, Colett Tobechukwu , Fidelis Emoh I. "A Study of Facilities Management Integration in Selected Hotels in Anambra State" Iconic Research And Engineering Journals, 6(12)