The Effect of Supply Chain Management On Organisational Performance in The Nigerian Manufacturing Industry

• Author(s): Ojelabi, Abraham Adekunle
• Paper ID: 1708323
• Page: 534-557
• Published Date: 12-05-2025
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 8 Issue 11 May-2025

Abstract

The objective of this study is to examine the effect of supply chain management on organisational performance, with a specific focus on Dangote Cement PLC in Lagos, Nigeria. The study focused on variables such as strategic supplier alliance, inventory management, and customer relationship management as the independent variable and organisational performance as the dependent variable. The study holds contemporary relevance due to the efforts made by firms to effectively manage market volatility, which requires them to take into account elements beyond just cost advantages. In order to effectively address the distinct requirements of market dynamics, it is imperative to employ strategies that prioritize timely responsiveness, exceptional product quality, and adaptability. To effectively accomplish the purpose of the study, three research questions and their accompanying hypotheses were established to guide the research process; this includes examining the effect of strategic supplier partnerships, inventory management, and customer relationship management on the overall performance of the business. In order to achieve these objectives, the utilization of Taro Yamane's formula was employed for the purpose of determining the appropriate sample size. Consequently, a total of 126 management personnel from the overall population of 186 were finally selected to serve as the sample. A closed-ended, self-structured questionnaire was employed to collect data from a sample of 126 participants; however, only 122 questionnaires were completed accurately and used for the analysis. The data analysis was performed solely using the SPSS software, employing basic regression analysis techniques, with a predetermined significance level of 0.05. As a result, any p-value above the indicated threshold of 0.05 was considered to be invalid. The study concluded that strategic partnerships, inventory management, and customer relationship management do affect the performance of an organisation. Hence, the study recommends that organisations should give priority to the development and reinforcement of strategic partnerships, allocate resources towards the efficient management of inventory, and adopt a customer relationship management (CRM) strategy. These initiatives are expected to enhance customer satisfaction, improve product quality, facilitate technological advancements and product enhancements, and enable the organisation to forecast market opportunities, ultimately enhancing organisational performance.

Keywords

Strategic partner relationship, Customer relationship management, inventory management, Organisational Performance.

Citations

IRE Journals:
Ojelabi, Abraham Adekunle "The Effect of Supply Chain Management On Organisational Performance in The Nigerian Manufacturing Industry" Iconic Research And Engineering Journals Volume 8 Issue 11 2025 Page 534-557

IEEE:
Ojelabi, Abraham Adekunle "The Effect of Supply Chain Management On Organisational Performance in The Nigerian Manufacturing Industry" Iconic Research And Engineering Journals, 8(11)