Securing Nigeria's Digital Future: E-Governance Practices at The Nigerian Immigration Service (NIS), 2015-2024

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@article{1708564,
      author = {C. A. Akujuru (Ph.D)  , NKWONTA, Obianuju Stella},
      title = {Securing Nigeria's Digital Future: E-Governance Practices at The Nigerian Immigration Service (NIS), 2015-2024},
      journal = {Iconic Research And Engineering Journals},
      year = {2025},
      volume = {8},
      number = {11},
      pages = {1133-1153},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1708564.pdf},
      abstract = {This study examines the implementation of e-governance practices at the Nigerian Immigration Service (NIS) with a focus on digital transformation initiatives between 2015 and 2023. The NIS, as a critical agency responsible for border management, passport issuance, and immigration control, has experienced significant challenges in service delivery that could be addressed through effective e-governance strategies. These challenges include lengthy processing times, limited accessibility, operational inefficiencies, and vulnerability to corruption that undermine public trust and confidence in the immigration system. Using a descriptive research approach and secondary data analysis, this study explores the current state of digital transformation at the NIS, examining initiatives such as the e-passport system, online visa application platforms, border management information systems, and digitalized residence permit processing. The research is anchored on Institutional Theory and Network Governance Theory, which provide frameworks for understanding how the NIS's digital transformation is shaped by institutional pressures, legitimacy concerns, and the complex networks of stakeholders involved in immigration management. Findings reveal that while Nigeria has made notable progress in immigration service digitalization, particularly in urban centers and international airports, significant obstacles remain including substantial infrastructure deficits, digital literacy gaps among staff and service users, inadequate funding for technological development, cultural resistance to digital transformation, and weaknesses in data governance frameworks. The empirical evidence suggests that when effectively implemented, e-governance initiatives at the NIS can substantially improve service efficiency, enhance transparency, strengthen national security, and expand accessibility for citizens and foreign visitors. However, concerns about digital exclusion highlight the need for balanced strategies that ensure equitable access across geographical regions and socioeconomic groups. The study recommends comprehensive policy frameworks, sustained infrastructure investment, specialized training programs, robust data protection mechanisms, and periodic system evaluations to enhance digital service delivery at the Nigerian Immigration Service.},
      keywords = {Nigerian Immigration Service, E-Governance, Digital Transformation, Border Management, National Security, Public Service Delivery.},
      month = {May},
  }