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Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company
International Peer-Reviewed Journal•Open Access•ISSN 2456-8880
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1708872 Vol 8 · Issue 12 Download Paper

Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company

Apoorva Kumar

Subject area: Management and Commerce  ·  Area of research: Marketing Strategy Evaluation

Abstract

This study evaluates the effectiveness of key marketing strategies adopted by Maruti Suzuki and explores how these strategies shape consumer behaviour in the Indian passenger vehicle market. Data were collected through a structured survey of 400 existing and prospective car owners across the Delhi NCR region, supplemented by two expert interviews. Descriptive statistics and exploratory factor analysis were employed to identify the most salient purchase drivers (price perception, fuel efficiency, brand trust, and after sales service quality). The findings suggest that Maruti Suzuki?s hybrid ?value for money plus emotion? positioning resonates strongly with first time buyers, while digital engagement tactics are gaining traction among urban millennials. The paper concludes with managerial recommendations aimed at sustaining brand loyalty in an increasingly competitive landscape.

Keywords

Maruti Suzuki, marketing strategy, consumer behaviour, automotive industry, India

References

[1] Singh, R., & Verma, A. (2019). Price sensitivity and brand choice in India’s car market. Journal of Marketing Insights, 5(2), 4553.

[2] Rao, P. (2020). Heritage branding and consumer loyalty: Evidence from Indian automakers. International Review of Business, 12(1), 6775.

[3] Sharma, K. (2021). Service network reach as a determinant of vehicle purchase intention. Asian Journal of Management Research, 8(3), 8998.

[4] Kumar, N., & Bhatia, S. (2022). Digital customer journeys in the automotive sector. Journal of Interactive Marketing, 15(4), 1226.

[5] Kotler, P., Keller, K. L., & Koshy, A. (2023). Marketing Management: A South Asian Perspective (16th ed.). Pearson.

[6] SIAM. (2024). Passenger Vehicle Sales Report 202324. Society of Indian Automobile Manufacturers.

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How to cite this paper

Apoorva Kumar "Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company" Iconic Research And Engineering Journals Volume 8 Issue 12 2025 Page 1-2
Apoorva Kumar "Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company" Iconic Research And Engineering Journals, vol. 8, no. 12, Jun. 2025
Apoorva Kumar (2025). Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company. Iconic Research And Engineering Journals, 8(12).
Apoorva Kumar "Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company" Iconic Research And Engineering Journals, vol. 8, no. 12, Jun. 2025.
@article{1708872,
      author = {Apoorva Kumar },
      title = {Evaluating Marketing Strategies and Consumer Behaviour: A Study of Maruti Suzuki Automotive Company},
      journal = {Iconic Research And Engineering Journals},
      year = {2025},
      volume = {8},
      number = {12},
      pages = {1-2},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1708872.pdf},
      abstract = {This study evaluates the effectiveness of key marketing strategies adopted by Maruti Suzuki and explores how these strategies shape consumer behaviour in the Indian passenger vehicle market. Data were collected through a structured survey of 400 existing and prospective car owners across the Delhi NCR region, supplemented by two expert interviews. Descriptive statistics and exploratory factor analysis were employed to identify the most salient purchase drivers (price perception, fuel efficiency, brand trust, and after sales service quality). The findings suggest that Maruti Suzuki?s hybrid ?value for money plus emotion? positioning resonates strongly with first time buyers, while digital engagement tactics are gaining traction among urban millennials. The paper concludes with managerial recommendations aimed at sustaining brand loyalty in an increasingly competitive landscape.},
      keywords = {Maruti Suzuki, marketing strategy, consumer behaviour, automotive industry, India},
      month = {June},
  }