An Analysis on the Impact of Patient Satisfaction on Hospital Management Decision-Making Processes

@article{1709273,
      author = {Mercynay Mirriam Muzondo},
      title = {An Analysis on the Impact of Patient Satisfaction on Hospital Management Decision-Making Processes},
      journal = {Iconic Research And Engineering Journals},
      year = {2025},
      volume = {8},
      number = {12},
      pages = {649-651},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1709273.pdf},
      abstract = {Patient satisfaction is now a key metric for evaluating the caliber of healthcare and the effectiveness of institutions. In addition to serving as a service evaluation metric, it now plays a major role in hospital management's strategic and operational decision-making. With an emphasis on topics like staff training, infrastructure development, policy changes, and resource allocation, this study attempts to examine the degree to which patient satisfaction affects managerial choices made in hospitals. Data were gathered from patients in Indian public and private hospitals using a cross-sectional quantitative research design. Regression analysis results show a significant positive relationship between hospital management's responsiveness to patient needs and patient satisfaction levels. According to the study, hospitals that give patient input top priority when developing their strategic plans typically demonstrate greater operational efficiency and patient retention. These results support the integration of satisfaction data into the decision-making frameworks of healthcare organizations. The study concludes by recommending the adoption of systematic feedback mechanisms and the institutionalization of patient-centered management approaches.},
      month = {June},
  }