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The Influence of AI on Academic Library Practices and User Experiences
Subject area: Arts, Social Sciences and Humanities · Area of research: Library Science
Abstract
This study investigates the influence of artificial intelligence on academic library practices and user experiences in higher educational institutions in Chennai. Drawing on survey responses from 96 librarians and assistant librarians, the research explores how AI tools are being integrated into daily library operations, resource management, and user support services. The findings indicate that AI adoption has begun to transform cataloguing, information retrieval, and reference services, leading to more efficient workflows and improved access to digital resources. At the same time, the study reveals ambivalence among professionals: while many acknowledge the potential of AI for enhancing user engagement and personalising information services, concerns remain about skill gaps, ethical issues, and the possible erosion of traditional professional roles. User experiences, as reported through librarians? perspectives, reflect greater satisfaction with speed and relevance of information delivery, though challenges around digital literacy and equitable access persist. The study highlights the need for targeted training, institutional support, and ethical frameworks to ensure that AI is harnessed in ways that complement, rather than replace, professional expertise. By capturing the views of practitioners at a critical moment of technological transition, the research contributes to an emerging body of evidence on the reshaping of academic library practice in the age of AI.
Keywords
Academic Libraries, Artificial Intelligence, User Experience, Library Practices, Higher Education
References
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How to cite this paper
@article{1710863,
author = {Dr. Srinivasan M.P., Dr. Priyanka E.},
title = {The Influence of AI on Academic Library Practices and User Experiences},
journal = {Iconic Research And Engineering Journals},
year = {2025},
volume = {9},
number = {3},
pages = {1619-1629},
issn = {2456-8880},
url = {https://www.irejournals.com/formatedpaper/1710863.pdf},
abstract = {This study investigates the influence of artificial intelligence on academic library practices and user experiences in higher educational institutions in Chennai. Drawing on survey responses from 96 librarians and assistant librarians, the research explores how AI tools are being integrated into daily library operations, resource management, and user support services. The findings indicate that AI adoption has begun to transform cataloguing, information retrieval, and reference services, leading to more efficient workflows and improved access to digital resources. At the same time, the study reveals ambivalence among professionals: while many acknowledge the potential of AI for enhancing user engagement and personalising information services, concerns remain about skill gaps, ethical issues, and the possible erosion of traditional professional roles. User experiences, as reported through librarians? perspectives, reflect greater satisfaction with speed and relevance of information delivery, though challenges around digital literacy and equitable access persist. The study highlights the need for targeted training, institutional support, and ethical frameworks to ensure that AI is harnessed in ways that complement, rather than replace, professional expertise. By capturing the views of practitioners at a critical moment of technological transition, the research contributes to an emerging body of evidence on the reshaping of academic library practice in the age of AI.},
keywords = {Academic Libraries, Artificial Intelligence, User Experience, Library Practices, Higher Education},
month = {September},
}