Impact of Remote Work On Employee Wellbeing in Deposit Money Banks in Nigeria: A Case Study of First Bank of Nigeria PLC.
Abstract
The rapid shift towards remote work has been intensified by the COVID-19 pandemic, and it has completely changed organisational practices with long-lasting implications for employee well-being. While several researchers across the world have studied the results of remote work, empirical studies on the developing economies, including the banking sector in Nigeria, where office culture and customer interaction prevail, are scarce. The aim of this study is to investigate the effects of remote work on the well-being of employees working in Deposit Money Banks (DMBs) in Nigeria, using First Bank of Nigeria Plc. as a case study. Theoretically, this study draws on the Job Demands–Resources (JD–R) model, which posits that work outcomes are shaped by the interaction between job demands (e.g., workload, role conflict, and digital overload) and job resources (e.g., autonomy, organizational support, and access to ICT tools). The descriptive survey design was used, and 120 employees of First Bank of Nigeria were surveyed using structured questionnaires, but secondary sources were also used to supplement it. To ensure departmental and job role representation, a stratified random sampling technique was employed, whereas descriptive statistics, Pearson correlation and regression analysis were employed to analyse the data. Findings indicates that remote working leads to improved work life balance, productivity and job satisfaction, while digital burnout, work-life imbalance and social isolation were identified as possible limitations. The results further revealed that technological and infrastructural constraints inhibit its sustainability in the long-term perspective. The study suggests that to ensure employee welfare and optimal organisational performance, management of Nigerian banks should consider incorporating a hybrid work system, strengthening operational support systems, providing technological architecture, and well-being initiatives. With this, Nigerian Banks can strike a balance between being flexible and caring about the well-being of their employees in a digitally evolving economy.
Keywords
Digital infrastructure, Employee wellbeing, Productivity, Remote work, Work-life balance.
Citations
IRE Journals:
Charles Edebiri , Assoc. Prof. Imuetinyan, J. Ugiagbe
"Impact of Remote Work On Employee Wellbeing in Deposit Money Banks in Nigeria: A Case Study of First Bank of Nigeria PLC." Iconic Research And Engineering Journals Volume 9 Issue 4 2025 Page 601-609
IEEE:
Charles Edebiri , Assoc. Prof. Imuetinyan, J. Ugiagbe
"Impact of Remote Work On Employee Wellbeing in Deposit Money Banks in Nigeria: A Case Study of First Bank of Nigeria PLC." Iconic Research And Engineering Journals, 9(4)
About IRE Journals
IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
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