Current Volume 9
Abstract
This study scrutinized 134 administrative personnel members' perceptions of how effectively the Center for Innovation and Quality Management uses Six Sigma Define-Measure-Analyze-Improve-Control strategies to improve its administrative procedures and service delivery. Respondents' assessments of process implementation and significant elements of service quality were evaluated using a structured survey and a descriptive quantitative research design. The results show that Six Sigma is applied to a modest degree, with strengths noted in project objective definition, role and responsibility clarification, documentation system maintenance, and process control mechanisms. Nevertheless, shortcomings were found in the Measure and Analyze stages, specifically in the development of performance indicators, the regularity of data collecting, and the breadth of analytical methods. While inefficiency identification and ongoing staff development had relatively lower evaluations, documentation procedures, process clarity, communication, and coordination were all generally scored well in terms of service delivery. The study leads to the conclusion that even though the organization has a working quality management system, more development of data-driven analysis, feedback systems, and ongoing training initiatives is required to increase consistency and accomplish sustainable service improvement.
Keywords
Innovation, Process Implementation, Management System, Quality Management, Six Sigma
Citations
IRE Journals:
Jennifer D. Sanchez, Easter B. Belandres "Application of Six Sigma in the Quality Management Process" Iconic Research And Engineering Journals Volume 9 Issue 10 2026 Page 4053-4064 https://doi.org/10.64388/IREV9I10-1717087
IEEE:
Jennifer D. Sanchez, Easter B. Belandres
"Application of Six Sigma in the Quality Management Process" Iconic Research And Engineering Journals, 9(10) https://doi.org/10.64388/IREV9I10-1717087
About IRE Journals
IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
Important Links
For Authors
Volume 8:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 7:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 6:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 5:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 4:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12Volume 3:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12