Customer Lifetime Value Prediction for Fastrack Watches Using Machine Learning Regression

• Author(s): Dr. M. Iswarya; C. Logesh
• Paper ID: 1717475
• Page: 720-728
• Published Date: 08-05-2026
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 9 Issue 11 May-2026

Abstract

This study evaluates whether Customer Lifetime Value (CLV) for Fastrack watch buyers can be reliably predicted from survey-based features using supervised regression models in India. Primary data was collected from 106 respondents through a structured questionnaire. The study assessed demographic profiles, purchase behaviour, satisfaction levels, and brand loyalty of Fastrack customers. A composite CLV score was engineered from average order value, purchase frequency, and customer lifespan proxies. Six regression models Linear Regression, Ridge Regression, Lasso Regression, ElasticNet, Random Forest Regressor, and Gradient Boosting Regressor were trained and evaluated using MAE, RMSE, MAPE, R², and 5-fold cross-validation. Key findings reveal that Linear Regression achieved the highest test-set R² of 0.8476, while Gradient Boosting achieved the lowest MAPE of 11.56% and the best cross-validated R² of 0.7897. Price Range (28.7%), Purchase Frequency (19.8%), and Usage Duration (15.6%) emerged as the top three predictors of CLV, collectively accounting for 64.1% of total feature importance. Demographic features (Gender, Location, Age Group) ranked lowest in importance. The study concludes that CLV can be reliably predicted from survey data (R² > 0.84), and Gradient Boosting is recommended for real-time CLV scoring deployment.

Keywords

Customer Lifetime Value, CLV Prediction, Machine Learning Regression, Fastrack Watches, Gradient Boosting, Feature Importance.

Citations

IRE Journals:
Dr. M. Iswarya, C. Logesh "Customer Lifetime Value Prediction for Fastrack Watches Using Machine Learning Regression" Iconic Research And Engineering Journals Volume 9 Issue 11 2026 Page 720-728 https://doi.org/10.64388/IREV9I11-1717475

IEEE:
Dr. M. Iswarya, C. Logesh "Customer Lifetime Value Prediction for Fastrack Watches Using Machine Learning Regression" Iconic Research And Engineering Journals, 9(11) https://doi.org/10.64388/IREV9I11-1717475