Customer Trust in Banks? Ability to Protect Data in the Quantum Era

@article{1710075,
      author = {Timothy Olatunji Ogundola},
      title = {Customer Trust in Banks? Ability to Protect Data in the Quantum Era},
      journal = {Iconic Research And Engineering Journals},
      year = {2025},
      volume = {9},
      number = {2},
      pages = {310-314},
      issn = {2456-8880},
      url = {https://www.irejournals.com/formatedpaper/1710075.pdf},
      abstract = {The development of quantum computing technology poses a direct threat to traditional banking cybersecurity layers and escalates concerns about customers? trust in banks safeguarding sensitive data. This research examines customer trust and institutional preparedness perceptions pertaining to quantum risks through a survey of bank clients and professionals in the security industry. Results (simulated n = 120) indicate customers are somewhat confident in the banks? cybersecurity systems, but there is a low to moderate awareness of quantum risks among customers and technical teams, respectively. There are significant gaps in the perceived and actual institutional preparedness for responding to quantum computing threats (strategy for securing bank information systems, PQC roadmaps, customer communications, and security audits). The study suggests preparation to counter quantum computing threats through reverse information campaigns, trust-framework technologies, proactive security architecture, and dual-logic cryptographic systems at the vendor level.},
      keywords = {Customer, Trust, Data, Quantum, Data Protection},
      month = {August},
  }